StarwoodGuy

Monday, August 17, 2015

Sheraton Seattle

This last weekend I checked into the very busy Sheraton Seattle hotel. I waited ten minutes in the Gold/Platinum line while people from the main line were helped first and wondered what was going on at the front desk, for such a busy hotel more then two desk agents are definitely needed. One of the guests in the other line was nice enough to point out to the front desk manager that I had been waiting longer (the other line was now 15 or so guests deep) but the manager said someone else could help me. When an attendant finally called me over I was given a standard room.

I was using this visit as a little test on Starwood Hotels since it happened to be my 75th and 76th nights at Starwood for the year at 225 days in, so a third of my year spent at Starwood hotels. Even though I was told by the spg phone line, their website, and the hotel directly when I had just called that suites were available, no upgrade was given at check in. Gold memebers are to be given an upgrade at check in, Platinum an upgrade up to a suite if available excluding Presidential/Honeymoon etc...I have found these upgrade happens with ease in Canada, Mexico, Europe and Asia, but not within the US itself where the company is of course based.

The room itself was in the old tower, updated nicely with a good city view. The hotel's location is right in the heart of town and close to Pike Place Market. The gym and pool on the roof are quite nice, parking in the driveway is a bit of a nightmare and valet it very expensive at $50.00 per night.

The Club Lounge is large but always overflowing. Right at 10:00 am the limited staff begins ripping food away from guests on weekdays, it is later at 11:00 am on weekends but the removal of food is the same. The Club Lounge staff complained in front of guests that they had no manager up there and another guest who asked for a vegetarian option was told they were out and that she would have to go to the restaurant. When I get Club access for being platinum I typically do not complain about it since it is a free perk, but if I was one of the guests who had paid for a Club Room and Lounge access I would have been quite upset. On two occasions I was working in the Club Lounge, as is common for many people, and they began vacuuming around my feet. Unbelievably unprofessional and far from a relaxing experience.

I have attended a few charity events at this hotel over the years and at the nearby Westin. If the prices are comparable pick the Westin, it has better service and even when it is busy it is a much more relaxing experience. There is also the W and a Four Points in Seattle as well, with the W near to the library and a few blocks away in the business area which can be quiet at night and on weekends, the Four Points is close to the Space Needle and Seattle Center but basically in lower Queen Anne, not right downtown.

Lobby Bar

Rooftop Gym

View from Room

Rooftop Indoor Pool

Lobby

Busy Entrance

Thursday, July 16, 2015

A Weekend in Portland Oregon at the Nines

     I recently took a trip down to Portland for Pride weekend down there. I had previously stayed at the Westin in town which is a great hotel and very much what you expect from the brand. The Nines falling under the Luxury Collection Brand was something I was excited to see. Unfortunately, upon check in our suite was not ready so we opted for a quick walk around the city. The hotel's location is perfect, right in the heart of town and close to the river, shopping, restaurants and nightlife. After a few hours out we came back and waited thirty minutes in a long line at the front desk to final be given our room keys. We were told our bags had been dropped off in the room, but when we went in there were no bags there. The hotel was not sure where they had gone, but after forty minutes they tracked them down to a wrong room. The bag issue aside, the suite was beautiful with a large living room, bathroom and bedroom. The furnishings are luxurious and the view from the suite was wonderful. The Club Lounge had a collection of smaller snacks which were very good and the wine and beer were served, it was not an open bar.
After a quick shower we tried to go to the rooftop for dinner and drinks at Departure Restaurant and Bar, the city's only rooftop lounge. Unfortunately many in the city apparently also have this idea on Saturday nights. The rooftop was packed. The number of people trying to get up to the rooftop also caused large problems for other hotel guests since the elevators were all full meaning you had to wait for a full elevator and squeeze in or take the stairs. We opted for the wonderful Urban Farmer Restaurant off of the hotel's lobby instead. That ight we went out and met up with friends for drinks.
   The next morning I went for a long run along the river which was great as Portland is a beautiful city. We had breakfast in the Club Lounge which was quite good and then headed out to the Pride Parade and then lunch at one of my favorite Portland restaurants Paragon in the nearby modern and trendy Pearl District. The Max Light Rail stop is right outside the hotel making transport easy, but be warned about the Valet parking, the attendants have to go to another building to get the cars so it can take fifteen minutes on average to retrieve your vehicle. I looked in at the good gym but skipped a workout there since I had gone for a run.
   Overall the Nines is a beautiful property and the Club Lounge was quite good as was the staff there, however, the front desk needs some extra help during busy times and something needs to be worked out with the busy rooftop restaurant so hotel guests can still access their floors. The crowd that went to the restaurant was also quite vocal in the later hours so it is not the best spot for children on weekends. A good and trendy hotel but definitely less predictable then the Westin.

Urban Farmer Restaurant

Club Lounge

Pride Festival

Suite Bedroom

Suite Hallway

Suite Bathroom

Suite Bar

Suite View

Suite Living Room

Gym

Run on River

Lunch at Paragon

Wednesday, July 15, 2015

Birthday Trip to Disney World and Universal Studios!

At the end of May my friends treated to me a great trip to DisneyWorld Orlando and Universal Studios. I had not been to the Disney World Park since I was a teenager growing up in Toronto and I am a big Disney fan so I was really looking forward to the trip. We flew over on Alaska Airlines direct which was quite simple. Upon arrival in Orlando we had hoped for an Uber but apparently they can only drop off not pick up so a taxi had to suffice to get us to the twin Walt Disney World Dolphin and Swan Hotels.

Many will tell you that you need to stay at a Disney property when in Orlando to get extra benefits such as the early or late park entry, and it is well worth doing so. Fortunately the Swan and Dolphin are both classified as Disney properties though they are Starwood managed. Upon entering the two hotels it is clear that the Dolphin is a Sheraton and the Swan is a Westin, so if you have a preference keep that in mind. We were at the Dolphin which was said to have better views from many of the rooms of the Epcot fireworks which we found to be true.

The hotels themselves are very 1990's and with that in mind the Swan was currently being updated. The Dolphin is presumably up next. There is a separate Gold and Platinum line at check in which made a big difference at the busy resort saving us at least thirty minutes, a few more staff members at check in would have been helpful. We had to argue a little to get a suite upgrade and were told that Disney limits the amount of benefits that can be dished out to platinum members. We opted for the breskfast as our platinum amenity and paid the extra $8.00 per person a day to have it upgraded to the full buffet which was very good and can be had at either the Swan's restaurant or the Dolphin's, but on Saturday and Sunday the Swan has a character breakfast so on the Sunday we made our way offer there to enjoy the company of Chip, Dale, and Pluto.

The suite we were given was a little outdated but it had a large King bed, sitting area with pull out sofa, and a full dining table. A walk in closet area with a sink was handy before entering the toilet shower area which had another sink, this helped in getting ready. We also had a wet bar area which was great for hosting our other friends who were in different rooms. The hotel had a very good gym, several pools shared between the two resorts, Swan paddle boats to take out on the river, and beach volleyball. Outdoor Disney movies were aired on the beach weather permitting along with smores and the pool bar was very good if a bit pricey. The Todd English Bluezoo restaurant in the hotel was exceptional and well worth a stop for dinner when not heading into Downtown Disney.

One of the best things about the Swan/Dolphin location was the ability to walk to Epcot and Disney's Hollywood Studios or to take the boat service, though this service was slower then simply walking. The shuttle bus service to Downtown Disney, the Animal Kingdom, and to the Magic Kingdom itself was reliable but often quite crowded. For a day at Hogwarts in Universal we were fortunate to have friends pick us up otherwise it would have meant a cab ride.

I will not go too much into the parks themselves, but I loved the Harry Potter rides at Universal, Animal Kingdom was a surprise hit as was the Aquarium aspect at Epcot and its many restaurants, but of course I am still in love with Mickey and the Magic Kingdom. Going back from midnight until 2:00am with the extended hours and with most of the little kids in bed was a real treat since the lines were non-existent.

Though the Walt Disney World Swan and Dolphin may be a bit dated and lack some of the excitement of Disney's Polynesian Resort or some of their other properties, the hotels had good amenities at a much more affordable price with plenty to do on site. The fact that you could walk into Epcot for dinner or drinks if you had a Park Hopper Pass was a great feature, and the surrounding areas including Disney's Boardwalk Hotel and its great walkways along the river make for great spots for coffee or drinks without having to make the trek to Downtown Disney. Another great stay!